LUMINA SUPPORT
A little help.
A clearer next step.
For the small questions, and the things that matter.
Let’s make
it simpler.
Choose a topic for a clear next step.
Use the password recovery option on the live login screen. Check the email address you registered with and your spam folder.
Open the member’s profile and choose Report or Block. A report sends a concern for review; blocking stops further contact through that account. If you cannot access the profile, use the existing Help page below.
Email confirmation, photo moderation and membership review are separate steps. A pending review is not approval, and none should be described as identity verification unless that specific check has succeeded.
Bookings are not open yet. Approved hosts, times, access conditions, fees and cancellation terms will be shown before you make a booking.
Review the information you choose to share on your profile. Keep your exact address and identity documents private. The live privacy page explains the current policy.
Still need a hand?
Find guidance for your account, sign-in and reporting questions.
Account help